Chapter 5: Understanding Organizations
February 2, 2026 • 15:15
Generated Episode from Google Notebook LM
Chapter 5, “Understanding Organizations,” dives into the complex world of macro systems and how they shape the daily reality of social work practice. This episode breaks down fundamental organizational theories, including classical, neoclassical, feminist, and cultural perspectives, providing a lens to evaluate how agencies function and navigate their internal politics. We explore the systems perspective, examining how inputs and organizational technology lead to outcomes for clients, while warning against “goal displacement,” where bureaucratic “red tape” or survival instincts supersede actual client progress. The discussion further highlights critical social issues like the impact of managed health care and the institutional challenges faced by immigrants and refugees. Finally, we examine how practitioners can foster a “culture of caring,” avoid the “seven sins of service,” and use servant leadership to empower macro client systems and pursue social, economic, and environmental justice.